The Answer Is Always “Yes”?

There is this new way of answering new patients questions on the phone, always answer YES. I have given much thought to this theory of many dental consultants, some which have never worked in a dental practice, but love to share their ideas. Even funnier they get paid for their ideas. “Yes” to do you accept my insurance, even though you do not, seems a but dishonest to me. I have always worked very hard at building relationships with our new patients, based on trust. Answering yes to questions untruthfully seems not a good way to build relationships. Why is it wrong to develop those relationships by taking the time to get to know your new patients on their first phone call to your office, why is it wrong to ask who you can thank for referring them to your office, why stop doing what works????

Advertisement