The Answer Is Always “Yes”?

There is this new way of answering new patients questions on the phone, always answer YES. I have given much thought to this theory of many dental consultants, some which have never worked in a dental practice, but love to share their ideas. Even funnier they get paid for their ideas. “Yes” to do you accept my insurance, even though you do not, seems a but dishonest to me. I have always worked very hard at building relationships with our new patients, based on trust. Answering yes to questions untruthfully seems not a good way to build relationships. Why is it wrong to develop those relationships by taking the time to get to know your new patients on their first phone call to your office, why is it wrong to ask who you can thank for referring them to your office, why stop doing what works????

New Patients and The Economy

I found over the last several months the same rules apply when dealing with new patients. Most are still interested in looking better and improving their dental health. Many of the new patients we are seeing right now have made a commitment to themselves to action on their dental care they have put off. They have been saving and are ready to make the change. The economy, in my opinion, is slowly coming back and people are trying to make themselves feel better by doing things to improve themselves and get on with their lives. People count on us to share our dental knowledge and help them make decision. Building relationships with your patients and listening to their needs is still a terrific gift we can give them. Relationships matter!