The economy today has brought the “dental fee shopper” out in patients. They want to get the most for their dollar. It is our job, as NP coordinators or treatment coordinators, to help them see the value we provide to make the “fee” worth it. I find myself spending more time on that first phone call creating that value and building a relationship. You have to investigate and find out why they are searching for a new dentist. Once you know what they are looking for, creating the value in your dentist and your fees will be easier.
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